Privacy Policy

1. Introduction

Brooklyn Urban Facility Solutions ("Company," "we," "us," or "our"), located at 175 Ardsley Loop, APT 4H, Brooklyn, NY 11239, is committed to protecting the privacy and personal information of all individuals who interact with our website, services, and communications. This Privacy Policy describes how we collect, use, store, share, and protect your information when you visit our website or engage with our facility support services.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

• Submit a contact form or quote request on our website
• Send us an email or call our business phone number
• Enter into a service agreement or contract with us
• Subscribe to our newsletter or marketing communications
• Communicate with our team via any channel

This information may include: full name, email address, phone number, company or organization name, property address, service requirements, budget information, and any additional details you choose to share in written communications.

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms used to find our site
• Device type and screen resolution
• Date and time of website visits

3. How We Use Your Information

Brooklyn Urban Facility Solutions uses the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, prepare service proposals, and fulfill contracted facility support services.
• Communication: To contact you regarding your service requests, scheduled activities, billing, and account matters.
• Business Operations: To manage our internal operations, maintain records, and improve service quality.
• Marketing: To send informational content, service updates, and promotional materials to individuals who have consented to receive such communications.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
• Website Improvement: To analyze website traffic patterns and improve user experience.
• Safety and Security: To protect the rights, property, and safety of our company, clients, and the public.

4. Contact Form Submissions

When you submit a contact form or quote request on our website, the information you provide is transmitted to our business email address at cchristiani1971@hotmail.com and stored securely within our customer relationship management system. This information is used exclusively to respond to your inquiry and, if applicable, to onboard you as a client. We do not sell, rent, or share contact form submissions with third parties for marketing purposes.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Cookies are small text files stored on your device that help us recognize returning visitors, remember preferences, and analyze site performance.

We may use the following types of cookies:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Used to remember your settings and preferences.

You may disable cookies through your browser settings. However, disabling certain cookies may affect website functionality. By continuing to use our website without adjusting your cookie settings, you consent to our use of cookies as described in this policy.

6. Analytics Usage

We may use third-party analytics services, including Google Analytics, to collect and analyze aggregated data about website usage. These services may collect information such as pages visited, time on site, and geographic location at the city level. Analytics data is used solely to improve our website and marketing effectiveness. We do not use analytics data to personally identify individual visitors.

7. Information Sharing and Disclosure

Brooklyn Urban Facility Solutions does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With vetted contractors, vendors, or service partners who require access to your property information to fulfill contracted services on our behalf. These parties are bound by confidentiality obligations.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of business assets, with appropriate confidentiality protections.
• Safety: To protect the rights, property, or safety of our company, clients, employees, or the public.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, maintain business records, comply with legal obligations, and resolve disputes. Client records are typically retained for a minimum of seven (7) years following the conclusion of a service engagement, in accordance with standard business recordkeeping practices. Contact form inquiries that do not result in a service engagement are retained for up to two (2) years.

9. Data Security

We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include secure email transmission, access controls on our internal systems, and regular review of our data handling practices.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

10. Email Communications and Consent

By submitting your email address through our website or in direct communications with our team, you consent to receive transactional communications related to your inquiry or service agreement. If you have opted in to marketing communications, you may receive periodic updates about our services, industry news, and promotional offers.

You may opt out of marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly at cchristiani1971@hotmail.com. Transactional communications related to active service agreements cannot be opted out of while the agreement is in effect.

11. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Right to Opt-Out: Opt out of marketing communications at any time.
• Right to Data Portability: Request your personal information in a commonly used, machine-readable format.

To exercise any of these rights, please contact us in writing at the address below.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Brooklyn Urban Facility Solutions does not sell personal information. To submit a CCPA request, contact us using the information below.

13. Children's Privacy

Our website and services are directed exclusively to businesses and adult professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records.

14. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies solely to information collected by Brooklyn Urban Facility Solutions and does not govern the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

15. Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy. We encourage you to review this policy periodically.

16. Contact Information

For privacy-related questions, requests, or concerns, please contact us: